Flexible Business and Operations support subsystems are the lifeblood of a company. They are designed to ensure that users’ demands are met in a way that automatically fulfills some of the most important goals that operators have. They allow you to effectively acquire and retain customers in the manner most appropriate to your community At UMS we have access to a suite of adaptable billing and support systems that give us the ability to manage the customers by giving them what they want, how and when they want it. Through this flexibility MVNOs can build customer and brand loyalty, attract new subscribers and increase revenue.
To stand out in the crowded Me Too space, VAS can often be the differentiator. At UMS we offer Retention and Loyalty programs, campaign tracking, channel management reports and access to a range of partners that provide solutions such as e-commerce, mobile wallet and app design.
A positive customer experience can be worth millions of dollars to a company. At UMS we understand the impact of a good customer experience. We use state of the art technology including full contact center capabilities, IVR, Social Media monitoring, integrated to the billing platform to manage the customer journey. From the right devices and price plans through getting the customer up and running in a quick and simple way to engaging with them in the way that they choose. Our aim is to ensure we actively engage with your customers’ in the way that you expect to guarantee that their experience is in line with your brand and principles
We provide all aspects of infrastructure, support and technology to businesses and organizations wanting to become Mobile Virtual Network Operators.
We assist groups of businesses and organizations to aggregate their purchasing power and spread costs over larger numbers – thus getting over the barriers of size and high costs.