A positive customer experience can be worth millions of dollars to a company.
At UMS we understand the impact of a good customer experience. We use state of the art technology including full contact center capabilities, IVR, Social Media monitoring, integrated to the billing platform to manage the customer journey. From the right devices and price plans through getting the customer up and running in a quick and simple way to engaging with them in the way that they choose.
Our aim is to ensure we actively engage with your customers’ in the way that you expect to guarantee that their experience is in line with your brand and principles
We provide all aspects of infrastructure, support and technology to businesses and organizations wanting to become Mobile Virtual Network Operators.
We assist groups of businesses and organizations to aggregate their purchasing power and spread costs over larger numbers – thus getting over the barriers of size and high costs.