Connected communities are joined together by cultural ties, causes, social norms or connected experiences. UMS understands that by targeting these groups you can create unique value not only for the end user but for the community too. UMS understands the importance of deepening the engagement with a connected community in order to develop a differentiated service. In order to do this, UMS works with the MVNO to build out the full customer experience not just once, but as part of a continuous development. Affinity groups change over time and it is key for the MVNO to change their services to meet the new needs.
UMS can provide these groups a new way to connect to their groups by utilizing their full range of customer experience tools that are integrated into the billing and provisioning platform. This integration is key as it not just a one way information gathering tool but also one that can help to adjust the customer experience, improve the product/service offering and communicate back to the end user.